Added: Ryann Schiro - Date: 18.10.2021 08:02 - Views: 11032 - Clicks: 3948
Unfortunately this browser is not supported. Years in Business: Overview of BBB Ratings. Thank you for bringing this complaint to our attention. Upon receiving the complaint, we contacted the customer and suggested he come to the dealership to discuss find a resolution to his frustrations. He made an appointment and met with us here at the dealership. We found a different vehicle he liked and we are taking his original purchase back in on trade.
We anticipate this will bring this matter to a conclusion and will forward you his written acknowledgement confirming the above. This acknowledgement will follow by fax. We are sorry you aren't happier with your purchase, and I'll be the party responsible for responding to your complaint. Your complaint opens with reference to the following problems with the vehicle: parts of seats falling off, storage compartment permanently closed with a screw and water damage to the inside roof by rear hatch.
Imperfections such as these are not uncommon to find when purchasing a used vehicle. Seat trim pieces are subject to wear, just as the seats are subject to wear. In addition, as interior plastic ages, it seems, in my opinion anyway, to become a bit more brittle and prone to cracks and breaking.
With respect to the water damage noted on the inside roof, it may have been a leaking seal adjacent to the area at some point, or one incident that left the water damage such as a partially closed rear hatch in rain storm. These sorts of imperfections you describe are traditionally categorized as "cosmetic damage", meaning they may affect the appearance of an interior component, but don't affect the overall function of the vehicle.
Where it's feasible and practical, we may take steps to repair or replace a component to lessen or remove cosmetic damage, but we don't strive to eliminate such damage altogether. To eliminate all such imperfections from a 7 year old vehicle would be neither practical nor feasible. Your second point relates to the open recalls on your vehicle. At the time of sale, we did disclose to you in writing the existence of more than one recall on the vehicle. We didn't promise to accept responsibility for completing these recalls after the sale.
If you'd like a copy of this disclosure, I'd be happy to send it to you. With respect to your representation that you paid too much for your vehicle, I offer the following. We work to keep our prices competitive in our local market.
The price was derived by reviewing such factors as similar vehicles in the local market place, our perceptions of this specific vehicle, as well as the various book values for this vehicle. Based upon those and other factors, we were comfortable with the price we set and the price you agreed to pay.
Though there are points raised in your complaint that we simply aren't going to agree on, I want to reiterate that I'm happy to review your expenses related to mechanical repairs in further detail. As a reminder, I'm referencing the money you spent on replacement tires, the blue tooth problem, front struts, engine cooling fan and overheating repairs.
We will take care of this matter by sending these two checks to the address provided with your complaint. I look forward to receiving the receipts for payment on these repairs and will follow up with you once I've had the opportunity to review your documentation. Thank you in advance for your assistance on this matter. Should you have any questions, please don't hesitate to contact me. Should you have any questions or need any clarification, don't hesitate to contact either me or my co-worker who wrote the attached PDF response.
We have attached our response to Mr. It's our understanding that all steps have been taken to complete the titling and registration process in South Carolina and we are hopeful the process will be completed by DMV very shortly.
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BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. As a matter of policy, BBB does not endorse any product, service or business. Need to file a complaint? BBB Gauge auto sales here to help. File a Complaint. Customer Complaints Gauge auto sales. Sort By. Status: Resolved. Dear BBB, Thank you for bringing this complaint to our attention. Should you have any further questions on this matter, please don't hesitate to let me know. Customer Response. Status: Answered. Lied about my credit score then turned around and refused to go over my credit report with me despite me asking them and also tried offering me when a CASH value Gauge auto sales blue book offer was even after I showed him.
The business's response has been redacted by BBB per request of the business. My fiance and I got cars two days apart from Gage auto. The day after i got my vehicle i started noticing a lot of damage to the inside. Parts of the seats were falling off, the storage in the front passenger seat was screwed shut, i have water damage to the inside roof by the back hatch. There was also 3 open recalls on my vehicle that was not taken care of before it was sold to me. I paid out a lot of money in repairs because the tires were worn out, Bluetooth was broken, front struts were worn out, engine cooling fan shorted and the engine over heated.
I have tried refinancing and trading in my vehicle several times but an not able to do so because i am upside down on my loan. My fiances car was in not good condition when he got it. The trunk would not open which they said they would fix but never did. The arm rest on the passenger side would come off the door. Also sold for more then what it was worth.
We were able to trade his in for something new. I had been looking to buy a newer used vehicle, preferably a truck. I located one online and proceeded to go to the dealership. The one I wanted to look at was definitely not as described in the post. Looked at a different truck, loved it, was ready for the next step. I had already been pre-approved by my bank, Wauna FCU, for a loan. This truck met all the criteria for the loan, but they were insistent that I double check with their in house financing for a better rate.
Alas, they ran my credit the first time. There were financing options but I wanted to stay with my original pre-approved loan, as I knew the bank already. But, I caved and went through their company as the interest rate was lower. Big mistake. I bought the car on August 1st. Two weeks go by, and I am checking my Credit Score using several sources. My credit was run three to four times.
I consented one time. This dinged my score badly. I froze my credit, thankfully. So, now I had my truck for over two weeks, and no Gauge auto sales Instead of contacting me, they tried to just keep running my credit and finding a bank that would take my loan over. Not only did they run my credit, they ran my friend's credit while we were at the dealership.
She did not consent to a credit check, was not interested in buying anything, and was merely my ride to the car lot. Unfortunately my interest rate had increased, because by that time my score had dropped ificantly due to all the inquiries and attempted loan offers and declines. They told me to just refinance in 6 months. I purchased a vehicle from Gage auto sales on or about 1 April It is now August 15th and my vehicle is still not registered. I was promised my vehicle registration would be taken care of when I purchased the vehicle as is standard with a vehicle purchase.
I have had to deal with countless mistakes from the dealership that I had to spend hours of my personal time trying to rectify. In over 7 encounters I was promised each time the situation would be dealt with. I have encountered poor treatment and employees acting as if it was not their responsibility to correct the issue. If this is not resolved in quick order I will pursue litigation. Delivery Issues. Problem with a Product or Service.Gauge auto sales
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Gage Auto Sales